Abhishek Doddamani

Bachelor of Engineering(B.E) in Electronics and Communication

August 2016 - August 2020

CGPA: 8.01

Academic Projects

• IoT based gas detection system
• Design and development of Geofencing smart application

Cloudflare Global Capability Center(GCC) Bengaluru, India

October 2025 - Present

Technical Engineer

• Architect and troubleshoot edge security and application performance solutions for global enterprises across the entire Cloudflare product suite, including DNS, WAF, Networking, Zero Trust, and Caching.
• Diagnose and mitigate complex layer 3/4 and layer 7 security events, configuring tailored Web Application Firewall (WAF) rules, rate limiting, and bot management protocols to defend against DDoS attacks and advanced threat vectors.
• Deploy, support, and optimize Zero Trust environments (Cloudflare Access, Gateway, Browser Isolation, WARP etc), ensuring secure, least-privilege access workflows for distributed enterprise workforces
• Resolve intricate routing, Anycast DNS, and TCP/IP networking anomalies to guarantee high availability, reduced latency, and seamless traffic distribution.
• Analyze edge caching behavior, Page Rules, and Workers execution metrics to optimize content delivery networks (CDN) and maximize cache hit ratios for dynamic web applications.
• Isolate and identify systemic platform bugs by reverse-engineering complex client environments within internal lab environments, collaborating directly with Core Engineering to drive rapid hotfixes.
• Author comprehensive Knowledge Base (KB) articles and internal technical playbooks for newly deployed edge features, substantially reducing team escalations and accelerating average resolution times.
• Lead multiple technical knowledge-sharing (KT) sessions for internal engineering and support teams, guiding peers on troubleshooting workflows, advanced debugging tools, and platform updates to upskill the wider organization.

Amazon Web Services Hyderabad, India

August 2022 - Present

Cloud Support Engineer

• Skilled Cloud Engineer with specialized expertise in providing high-quality technical solutions and troubleshooting for cloud-based Windows Enterprise applications (WIN EAP on AWS), ensuring seamless customer experiences and reliable system performance.
• Utilized advanced troubleshooting techniques to create customized solutions, conducting comprehensive research and analysis to resolve customer issues ranging from basic inquiries to complex technical challenges.
• Performed extensive log analysis across a variety of tasks to diagnose root causes and expedite resolution processes, contributing to reduced downtime and improved issue resolution efficiency.
• Collaborated effectively with service teams, engineering, product management, and solutions management to prioritize and address customer requests, ensuring both technical accuracy and alignment with business requirements to achieve high levels of customer satisfaction.
• Led targeted problem-solving initiatives by proposing innovative solutions, guiding and educating customers, and leveraging data insights to drive measurable outcomes and optimize solution effectiveness.
• Employed a range of tools, including internal AWS tools, customer-facing applications, open-source resources, AWS Console, SDK, and CLI, to meticulously document customer issues, replicate bugs, and act as a customer advocate within internal ticketing systems to ensure timely issue escalation and resolution.
• Maintained a strong commitment to professional development by continuously learning emerging technologies and building new technical skills and competencies, staying up-to-date with industry standards to bring added value to customers and internal teams.
• Authored comprehensive knowledge base articles on newly launched AWS Cloud services, providing valuable resources for internal teams and empowering other cloud engineers with the knowledge needed to troubleshoot efficiently and resolve customer issues effectively.

Here are a few example projects collaborated on with customers.

• SAML and CBA Configurations for Enterprise Applications:
  Assisted enterprise customers in implementing SAML-based Single Sign-On (SSO) and Certificate-Based Authentication (CBA) for AWS cloud services, including Amazon WorkSpaces and Amazon AppStream 2.0. Worked with various Identity Providers (IdPs) such as Okta, Azure AD, and PingFederate to configure metadata exchange, map claims, and enable secure authentication workflows. Provided end-to-end support, including generating X.509 certificates, configuring IdP-to-SP trust, troubleshooting SAML assertions, and validating CBA integration for seamless and secure user access.
• Large-Scale Data Migration to AWS:
  Led data migration projects involving terabytes of on-premises file data to AWS FSx for Windows File Server, ensuring data consistency and security. Designed migration strategies leveraging tools like AWS DataSync, Robocopy, and PowerShell scripts to optimize transfer speeds and minimize downtime. Implemented file system permissions, enabled multi-AZ replication for high availability, and configured automated backups to meet compliance and business continuity requirements.
• Active Directory Integration with AWS:
  Built and configured hybrid Active Directory environments, linking on-premises AD with AWS Directory Service through AD Connector or trust relationships with AWS Managed AD. Provisioned and synchronized user accounts for 1000+ users, ensuring seamless access to AWS services such as WorkSpaces and FSx. Implemented secure communication via AWS, configured Kerberos delegation, and optimized DNS resolution for cross-domain authentication and resource access. Conducted user onboarding, permissions mapping, and Group Policy Object (GPO) implementation for a consistent hybrid identity experience.
• AWS Mail Server Deployment:
  Assisted in Designing and deployment of email server environments for businesses using Amazon WorkMail and Simple Email Service (SES). Configured domain DNS records such as MX, SPF, DKIM, and DMARC for secure and reliable email delivery. Integrated SES for transactional and marketing email workflows, leveraging API/SMTP endpoints and setting up bounce and complaint monitoring with Amazon CloudWatch. Delivered WorkMail environments with user provisioning, mailbox configurations, and integration with existing desktop and mobile email clients to ensure seamless business operations.

Infosys Ltd. Bengaluru, India

June 2021 - August 2021

Systems Engineer

• Delivered advanced 2nd and 3rd-level technical solutions and troubleshooting support to internal clients, ensuring prompt issue resolution and minimizing downtime for critical systems and applications.
• Partnered closely with business analysts and subject matter experts (SMEs) to gather and refine project requirements, identify technical and operational constraints, and develop comprehensive project scope and objectives, aligning solutions with business goals.
• Contributed to the Packaging and Client Deployment Services (PDS) solutions team, overseeing the deployment and maintenance of applications and updates across diverse client environments to enhance system reliability and user satisfaction.
• Engaged with clients to assess their unique needs and challenges, delivering tailored, high-quality service to optimize user experiences and support business operations effectively.
• Specialized in enterprise computing and end-point solutions, leveraging deep expertise to support and enhance the performance and security of critical computing environments.

Amazon Web Services Skills

           

Tools and Other technical skills